Delivery

These terms and conditions are part of the terms and conditions of use of the Hive Wholesale website.
Shipping

If the product you have purchased is in stock, the Hive Wholesale team will email you with a shipping and payment notice. You will be alerted when your items have been shipped and are on their way to you, and you will also be notified that your credit card has been charged or your other method of payment has been accepted.

If your item is in stock it will usually ship within 3 business days of you placing your order online. If the item is not in stock when the order is placed, we will ship your order when it returns to stock. We will notify you at this time.
If you have requested a later delivery date, we will contact you 1 week before delivery to request payment and confirm that the order is still needed in the quantities previously requested.

Hive Wholesale uses a freight management system to find the cheapest and fastest way to get your stock to your business. Our system records the weight and size of your order and then works through 15 different carriers before displaying the cheapest option at checkout.

 

Acceptance of Orders

Hive Wholesale may limit item quantities available for sale, and we reserve the right at any time to reject, correct, cancel or terminate any order at our discretion. If the price of any product in your order was incorrectly displayed on our website, we will remove it from your current order and provide you the opportunity to reorder it at the correct price, assuming the product is available.

Your correctly completed and submitted order information does not constitute an accepted order. Your order is accepted if and when we send an acceptance and shipping notification to your specified email address. That email forms a legally binding contract between you, the purchaser, and Hive Wholesale. You will be charged for your items when the stock leaves our warehouse.

Orders that cannot be filled at the same time will be treated as separate orders. If an order cannot be filled because the product is not available for shipment, our Hive Wholesale team will contact you and you will be given the option to change, cancel the order or wait for the missing stock to become available for shipment.

If an order is placed outside of Australia or is placed with a billing address outside of Australia, even if the delivery address is located in Australia, we will consider this an overseas transaction. We retain the right to either approve or deny any overseas transaction at our discretion.

 

Cancellations

If you wish to cancel an order, you may request a cancellation by calling 07 3063 1045 or emailing us at hello@hivewholesale.com.au. However, if you do not contact us before we accept and ship your order, this cancellation request will be ineffective. In this case, please refer to our returns policy.

 

Methods of Payment

You can pay for any purchase you make using your Mastercard or VISA (we do not currently accept AMEX or Diners Club cards), provided it was issued in Australia. We also accept funds deposited directly into our account. Information on Hive Wholesale account details will be on your invoice.

 

Consumer Guarantees

If you believe an item is faulty, you have the right to remedy this under Australian consumer law. You may also have simply changed your mind about your item. In both these situations, please refer to our Returns policy.

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